"I cut your late fines in half because you like Down." - guy working at NYU @bobstlibrary. Where academia and metal meet, there is love!"
I LOVE this tweet for a several reasons.
First of all, the library administration--from supervisors clear up through the Dean--encourages staff to waive up to $50 in fines just to make someone's day. Even if there isn't a compelling reason. I feel that this particular freedom is underutilized by circ staff as a tool for creating good will, so I'm glad to see that it was used, very successfully used, in this instance.
I also love that it got out there on Twitter, creating a ripple effect of good will. This patron has 166 followers who all know that not only is Bobst understanding about fines, we're cool! (OK, as an old fart librarian maybe I shouldn't be so quick to claim coolness,, but the person who waived these fines is definitely cool, and that person represents the library. There's some "coolness by extension" there.)
Lastly, I love this tweet because my boss monitors what people tweet about Bobst, so it makes me look pretty good in my superior's eyes.
Who was this "guy working @ NYU bobstlibrary?" who made my day? It was Wes Wambold. Well done Wes. Thanks for making this patron's day and my day.
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