Openbare Bibliotheek Amsterdam

I recently joined the OBA, Amsterdam's Public Library. Join
really is the operative word here, because while access to the building is open to everyone, circulation privileges are only given to those who purchase an annual membership. This is pretty typical for European libraries.

While the cost is certainly reasonable (27 Euro which is about$36). Not a huge sum, but after I joined I realized my branch has about 10 English language books for preschoolers, which is the primary reason I joined. However, they do have a reasonable DVD collection which can be charged out for a modest 1 Euro per title, and most DVDs offer soundtracks in multiple languages, or at the very least (for adults anyway) subtitles.

One of the self-check machines, the only option for checking out or returning material

My local branch reminds me a lot of a branch of NYPL, mainly because it's in the same type of 1930's civic building. What is different is how automated the branch--and presumably the system--really is. There is no circulation desk. The lobby includes two service desks: one to generally assist with holds, internet log-ins, directional questions, etc. and the other to assist with memberships. Reference desks are elsewhere. In the lobby not only are there 2

self-check machines, there is also a self-service machine for paying fines an fees. Users are responsible not only for checking out their own materials, but also for checking them in! This has been challenging for me because the self checks are in Dutch (the payment machine offers an English option).

The payment kiosk, which allows you to put credit on your library account. This is useful not just for fines, but for utilizing library services for which there is a fee

My main disappointment with OBE is that their catalog does not allow limiting by language. I wish I could search generally for children's books and then limit to English, the way that our

Primo installation allows, since their discovery tool allows me to place requests for books from other branches (and I understand the main library has a much more extensive English language collection).

It will take a little time for me to decide if my library membership is worth it. Some time, a few more check-outs and a visit to the main library, which I think has a larger collection in English (as well as bilingual story hour). But, to learn about a foreign library first hand I suppose $36 is a small price to pay.

Thanks to RFID tags in all the books, these gates sound if a user attempts to leave the building with an improperly charged out book.

Note: While refining this blog post and I was able to figure out the language limit in OBE's catalog! If you select the AquaBrowser link from the English language home page, the catalog options allow a language limit. Now I have to go back and tell the librarians about this, but first I'm off to place several requests...

Self-Service Check Out

I read today that Albertson's, a big grocery store chain out West, is getting rid of its self check out lines. They want to encourage a human connection with their customers. The poll posted with the story indicates that readers are just about tied as to whether they love or hate self-service tills. Could this be the wave of the future--a backlash against all this technology we use? The data seems to suggest that our users really like our Quick Checks. What do you think?

One Desk? One Department.

On Tuesday our candidate mentioned some future trends for Access Services and suggested that we were considering merging the Circulation and Reference desks here at Bobst. Although I don't disagree with the utility of this, and certainly think it makes sense in some organizations, we have no plans for merging Circ and Reference here at Bobst. She must have been thinking about our plans to merge the Business & Documents Center with the Science Reference Center, or perhaps she was thinking about another library altogether.

I have been spending a lot of time writing the 2008-2009 annual report lately and I'm struck by how much crossover we have between Access Services units. I'm very proud that it is now impossible to list our accomplishments in terms of individual units as so much of what we have done crosses the boundaries of our units. Great examples of this include:

• Stacks now pulls material for both Reserve and ILL
• Eileen has leadership responsibility for 3 Circ, Reserve and LP in the evenings
• Collaborations between Stacks and Offsite Prep, (setting priorities and reballancing)
• Quick Check machines, which were investigated by Pat, implemented by Sydney and operationalized by Eric.
• LP uses circulation data to determine patron eligibility for lockers and carrels
  

Over the past 5 years we have worked really hard to unify Access Services and this year's annual report is the first opportunity I have had to pause and notice how far we have come. Together we share our successes and together we learn from our mistakes.

So, while we aren't planning to merge Circ and Reference any time soon, we have successfully merged Circ, Reserves, ILL, LP, Stacks and Offsite Prep into an interrelated group of units collectively known as Access Services.