Knowledge Exchange: The Results Are In!

We've tallied up the scores from the post-assessment questionnaire for Knowledge Exchange and here's how we compare:

Before Knowledge Exchange

The questionnaire was taken by 34 staff and supervisors from Access Services.

Circulation, 6.12 familiarity rating, 47.6% correct

Delivery Services, 3.97 familiarity rating, 16.5% correct

Interlibrary Loan, 4.21 familiarity rating, 44.1% correct

Library Privileges, 5.79 familiarity rating, 84.7% correct

Reserves, 5.38 familiarity rating, 63.5% correct

Stacks, 5.81 familiarity rating, 67.6% correct

Fun Facts:

• The question most people answered correctly was “What is the shortest length of time someone can rent a locker for?”
• The question most people did not answer correctly was “What type of items can be requested through Delivery Services?”

After Knowledge Exchange

The questionnaire was taken by 36 staff and supervisors from Access Services.

Circulation, 6.97 familiarity rating, 43.8% correct

Delivery Services, 5.5 familiarity rating, 30.4% correct

Interlibrary Loan, 5.86 familiarity rating, 37.3% correct

Library Privileges, 7.2 familiarity rating, 83.3% correct

Reserves, 6.7 familiarity rating, 71.1% correct

Stacks, 6.8 familiarity rating, 31.2% correct

Fun Facts:

• The question most people answered correctly was a tie between two questions:

"Yes or No, Can a NYU student who has forgotten their ID come into the library?"
"What is the shortest length of time for which someone can rent a locker?"

• The question most people did not answer correctly was:

"What is the fine limit that will cause a patron to have a University Registration hold?"

Conclusions

Familiarity went up across the board. This shows people are more aware of what goes on in Access Services departments.

Familiarity Rating Chart




Delivery Services had the biggest gains in correct answers and Reserves also had a small increase. The percentages of correct answers for other departments curiously went down. This may have been due to the large number of post-assessments that were left blank (no answer was given for many questions).


% Correct Answers Chart

Leave a comment: What do you think of the results?

Questions and Correct Answers

Circulation

How many days does a patron have to return a recalled item before being charged a fine?
Fourteen (or two weeks)

What is the fine limit that will block a patron from borrowing materials?
$5.00

What is the fine limit that will cause a patron to have a University Registration hold?
$60.00
(A University Registration hold is a block on a patron's account that prevents them from registering for classes and from graduating)

How many searches are conducted for a Claim Returned book?
Five

How many days after a Quick Search is placed will the Circulation Department conduct a check of the stacks for the missing item?
The following day (or one day)

Delivery Services

Who can request materials to be paged and/or scanned?
NYU Faculty
NYU Abu Dhabi Staff
NYU Abu Dhabi Students
NYU Abu Dhabi Faculty
NEW! Since the post-assessment, NYU PhDs and NYU TAs have been granted privileges
Also, any NYU patron abroad (regardless of status) can request scans of NYU Bobst material if they use the Delivery Services options on the ILL request forms on the web.

To which libraries can paged materials be physically delivered?
Bobst
Courant
ISAW (Institute for the Study of the Ancient World)
IFA (Institute of Fine Arts)
Jack Brause (formerly Real Estate Institute)
Abu Dhabi

What types of items can be requested through Delivery Services?
Regularly circulating Bobst books
Regularly circulating Bobst Offsite books
Regularly circulating Courant books
Media from the Avery Fisher Center
Book chapter/journal article scans

On average, how long does it take to ship items to Abu Dhabi?
Three days

To which libraries can Bobst and Courant items be returned?
Bobst
Courant
ISAW (Institute for the Study of the Ancient World)
IFA (Institute of Fine Arts)
Jack Brause (formerly Real Estate Institute)
Abu Dhabi

Interlibrary Loan

What is the maximum number of times an Interlibrary Loan item can be renewed?
Unless the item indicates NO RENEWALS, a patron can request a renewal online one time. They must contact the ILL office for subsequent renewals. All renewals are granted at the discretion of the lending library.

True or False, Interlibrary Loan books can be renewed through the patron's BobCat account.
False, patrons must go through their ILL account to renew ILL books.

From the list below, please select the patron types that can use the ILL service at Bobst Library:

a. NYU Employee Family
b. NYU Polytech Students & Faculty
c. NYU Medical or Dental Students & Faculty
d. New School Students & Faculty
e. NYU Law Students & Faculty
f. NYU Abu Dhabi Students & Faculty

NYU Polytech, NYU Medical, NYU Dental, and NYU Law all have ILL services through their home libraries, not Bobst.

True or False, All Interlibrary Loan items are available for patrons to pick up at the Circulation Desk.
False. "Library use only" items are kept at Avery Fisher Center, Reserves, and Fales.

Which of the following is NOT a method that patrons can use to request Interlibrary Loan items?

a. Through the library's website
b. At the Circulation desk
c. Through the BobCat catalog
d. Through the Arch
(The Arch is what the "Articles & Databases" section of the website is called.)

Patrons cannot request Interlibrary Loan items at the Circulation Desk. Thttp://www.blogger.com/img/blank.gifhey can pick up ILL items there, but they cannot make requests there.

Library Privileges

Yes or No, Can a NYU student who has forgotten their ID come into the library?
Yes

Yes or No, Can anyone purchase a membership to the library?
Yes, unless they are on the "PNG" (persona non grata) list

Yes or No, Can the general public gain access to Bobst with a referral from the New York Public Library?
Yes, with a METRO Title Referral Card

What is the only kind of personal storage available in the library to undergraduates?
Lockers

What is the shortest length of time for which someone can rent a locker?
One semester

Reserves

Which of the following is the correct list of current loan periods for materials held on reserve?

a. 2-hour, 4-hour, 1-day
b. 2-hour, 4-hour, 3-day
c. 2-hour, 1-day, 3-day
d. 4-hour, 1-day, 2-day

True or False, Patrons can email scanned microfilms and fiche to themselves directly from the scanning machines.
True

True or False, The Reserved Department is responsible for the processing and re-shelving of the Leisure Reading collection located on Lower Level 2?
True

True or False, The Reserves Department loans out white board markers to patrons.
True

Which of the following does the Reserves Department NOT house:

a. Offsite "Library Use Only" materials
b. Interlibrary Loan "Library Use Only" materials
c. Avery Fisher Center Reserves materials
d. NYU Bookstore Course Packs

Stacks

What roles do the full-time staff play in the stacks?
Oversee assigned floor
monitor work of part-time staff
delegate tasks to part-time staff

What are the responsibilities of the stacks in general?
Shelve books
Straighten and shelf-read
Floor pick-ups
Help patrons
Shifting

Who should be notified about problems in the stacks? For example: loud disruptive staff, books out of order, patron needing help.
Ted or Pablo

What are Ted's and Pablo's responsibilities?
Ted: leads department projects, manages full-time staff
Pablo: manages part-time staff, deputy department leader

From where are stacks part-time staff recruited?
Local high schools and NYU